Refund, Return & Cancellation Policy

1. Order Cancellation Policy

• Before Dispatch: You can request an order cancellation within 12 hours of placing the order, or before it has been handed over to the courier partner. Send a message on WhatsApp (+91 8310858154) with your Order ID. A 100% refund will be issued to your original payment method.
• After Dispatch: Once the package has been handed over to Delhivery and a tracking number (AWB) is generated, orders cannot be cancelled mid-transit.

2. Damaged, Defective, or Incorrect Item Received

While our team triple-checks each piece before packaging, transit damages can occasionally occur. In such rare cases:

• Please notify us on WhatsApp (+91 8310858154) or email (contact@shebysharmeen.com) within 48 hours of delivery.
• Please share clear photos or an unboxing video showing the shipping label and the damaged/defective part.
• Upon quick review, we will immediately arrange a free replacement (if stock exists) or issue a full refund.

3. Exchanges & Sizing

• Unused pieces with original tags intact (clothing/accessories) can be exchanged within 3 days of delivery, subject to stock availability.
• For items eligible for exchange, reverse pickup or customer self-shipping coordinates will be confirmed on WhatsApp.

4. Non-Returnable / Final Sale Items

Due to hygiene, health, and personal care standards, the following items are strictly non-returnable once opened:

• Cosmetics, makeup, skincare, and beauty products with broken seals.
• Hair accessories (scrunchies, hairpins, clips) and earrings once worn or removed from original carding.
• Items marked as "Final Clearance" or "Sold Out Special Drop".

5. Refund Process & Timelines

Once a returned or damaged piece is inspected and your refund is approved:

• UPI & Netbanking Payments: Refund is initiated within 24–48 hours and typically reflects in your bank account within 3 to 5 business days.
• Credit / Debit Card Payments: Reflects on your card statement within 5 to 7 business days depending on your issuing bank.
• Cash on Delivery (COD) Orders: Refund is credited directly via IMPS / UPI to the bank account details shared by the customer on WhatsApp.

6. Contact Us for Assistance

If you have any questions regarding your refund or return, reach out to us directly:

• WhatsApp / Call: +91 8310858154 / +91 8274848717
• Email: contact@shebysharmeen.com / sharmeeniqbal444@gmail.com