Customer Support & Policies
Privacy Policy
Last updated: October 2026 · Your privacy and security matter to us
Overview: SHE by Sharmeen ("we", "our", or "us", operated by Sharmeen Iqbal) respects your personal privacy. We collect only the information strictly necessary to pack, ship, and deliver your orders safely across India.
1. Information We Collect
When you place an order, enquire about a product, or communicate with us via WhatsApp, we may collect:
- Contact Information: Full name, WhatsApp phone number, and optional email address.
- Delivery Details: Shipping street address, city, state, and 6-digit pin-code.
- Order History: Details of pieces ordered, payment mode chosen, and transaction reference/UTR numbers.
- Device & Browser Data: Basic anonymous browser analytics (cookies, screen resolution, referrers) to maintain site usability.
2. Payment Information Security
We never collect, store, or have access to your sensitive card details, CVV, or bank login passwords. All digital payments are processed through secure, PCI-DSS compliant third-party payment gateways (such as Razorpay) or directly via encrypted UPI apps (GPay, PhonePe, Paytm, BHIM).
3. How We Use Your Information
Your details are used strictly for legitimate business operations:
- To process, fulfill, and deliver your orders through our courier partner Delhivery.
- To send you real-time order receipts, dispatch updates, and AWB tracking links via WhatsApp/SMS.
- To resolve any customer care or replacement queries.
- To notify you about upcoming product drops only if you have voluntarily subscribed to drop alerts.
4. Sharing of Information
We do not sell, rent, or trade your personal data to any marketing agencies or data brokers. Your data is shared strictly with:
- Logistics & Courier Partners: Specifically Delhivery, for physical package pickup, transit, and door delivery.
- Payment Processors: Regulated RBI-licensed payment aggregators to securely process your transactions.
- Statutory Authorities: Only if required by applicable Indian law or law enforcement agencies.
5. Data Retention & Customer Rights
We retain transaction details only as long as necessary to comply with accounting, taxation, and customer dispute resolution standards. You may request to review, update, or delete your contact information from our communications at any time by messaging our support line.
6. Grievance & Privacy Officer
For any queries or concerns regarding data protection and privacy, please contact: